Person-Centered Care in Audiology

Person-centered care (PCC) ensures that people are equal and active partners in the management of their hearing difficulties. Designed around the individual, PCC focuses on and is respectful of people’s needs and preferences, involves family and other communication partners, and includes shared decision-making and goal-setting. In person-centered care, optimal outcomes are achieved with input and accountability from the individual and other professionals working collaboratively. This approach considers the whole person, taking into account more than the physical symptoms of a disorder. It includes the psychological, social, and environmental factors as well.

Holistic practice aligns with the World Health Organization framework of looking at a health condition alongside a person's functioning ability, social community, and personal goals. Health care professionals must communicate and collaborate with each other and the person at the center of care, along with the person's family or support system. This is called interprofessional collaborative practice (IPP). The blending of skill sets results in better outcomes, improved quality of life, and improved client/patient satisfaction. It also minimizes the cost of care and improves safety.